Privacy Policy

Last Updated:

Introduction

Handmadeiecraft ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website handmadeiecraft.world and use our digital painting course services.

Information We Collect

We collect various types of information to provide and improve our digital painting course services. The information we collect includes:

Personal Information

We collect personal information that you provide directly to us, including:

  • Name and contact information (email address, phone number)
  • Billing and payment information
  • Account credentials and profile information
  • Messages and communications sent through our contact forms
  • Course enrollment and progress information

Technical Information

We automatically collect technical information when you visit our website, including:

  • IP address and device information
  • Browser type and version
  • Operating system
  • Referring website addresses
  • Pages visited and time spent on pages
  • Click patterns and navigation paths

Behavioral Information

We collect information about how you interact with our website and services, including:

  • Course access patterns and usage statistics
  • Preferences and settings
  • Interactions with course materials
  • Feedback and survey responses

How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, maintain, and improve our digital painting course services
  • To process enrollments, payments, and course access
  • To respond to your inquiries, requests, and support needs
  • To send course-related communications, updates, and notifications
  • To personalize your learning experience and recommend relevant content
  • To analyze website usage and improve user experience
  • To detect, prevent, and address technical issues and security threats
  • To comply with legal obligations and enforce our terms
  • To conduct marketing and advertising activities (with your consent where required)

Legal Basis for Data Processing

We process your personal information based on the following legal grounds under the General Data Protection Regulation (GDPR) and other applicable data protection laws:

  • Consent: When you have given clear consent for us to process your personal data for specific purposes, such as marketing communications
  • Contract: When processing is necessary for the performance of a contract with you, such as providing course access and services
  • Legitimate Interests: When processing is necessary for our legitimate business interests, such as website security, analytics, and service improvement
  • Legal Obligation: When processing is necessary to comply with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share your information with trusted service providers who assist us in operating our website and conducting our business, including:

  • Payment processors for transaction handling
  • Hosting and cloud service providers
  • Email service providers for communications
  • Analytics and marketing service providers (as described below)

All service providers are bound by confidentiality agreements and are only permitted to use your information for the specific purposes we authorize.

Google Services

We use various Google services that may process your information:

  • Google Analytics: To analyze website traffic and user behavior. Google Analytics collects anonymized data about your use of our website. You can opt out through Google Analytics Opt-out Browser Add-on.
  • Google Ads Conversion Tracking: To measure the effectiveness of our advertising campaigns. Google may use cookies and similar technologies to track conversions.
  • Google Ads Remarketing: To show you relevant advertisements on other websites. Google uses cookies to serve ads based on your past visits to our website.
  • Google Maps API: To display location information on our contact page. Google Maps may collect location data when you interact with the map.

For more information about how Google uses your data, please review Google's Privacy Policy at https://policies.google.com/privacy.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, property, or safety, or that of our users or others.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. When we transfer your information internationally, we take appropriate safeguards to ensure your data is protected, including:

  • Using standard contractual clauses approved by relevant data protection authorities
  • Ensuring that recipients are certified under appropriate data protection frameworks
  • Implementing additional security measures as necessary

By using our services, you consent to the transfer of your information to countries outside your country of residence, including the United States, where our service providers may be located.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit using SSL/TLS protocols
  • Secure storage of data with access controls
  • Regular security assessments and updates
  • Employee training on data protection
  • Incident response procedures

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to maintaining reasonable safeguards.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention periods are based on:

  • The nature of the information and the purpose for which it was collected
  • Legal and regulatory requirements
  • Business needs and operational requirements
  • Your consent and preferences

Generally, we retain account information for the duration of your account and for a reasonable period thereafter. Transaction records are retained as required by law. Analytics data is typically retained in anonymized form. When we no longer need your information, we will securely delete or anonymize it.

Children's Privacy

Our services are designed for adults. We do not knowingly collect personal information from children under the age of 18 (or the age of majority in your jurisdiction). If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly. If you believe we have collected information from a child, please contact us immediately.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Right of Access

You have the right to request access to your personal information and receive a copy of the data we hold about you.

Right to Rectification

You have the right to request correction of inaccurate or incomplete personal information.

Right to Erasure

You have the right to request deletion of your personal information under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.

Right to Restrict Processing

You have the right to request restriction of processing of your personal information in certain situations.

Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

Right to Object

You have the right to object to processing of your personal information for direct marketing purposes or when processing is based on legitimate interests.

Right to Withdraw Consent

When processing is based on consent, you have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

Exercising Your Rights

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days (or as required by applicable law). We may need to verify your identity before processing your request.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on this page with a new "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Your continued use of our services after any changes to this Privacy Policy constitutes acceptance of those changes.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

If you are located in the European Economic Area (EEA) and have concerns about our data processing activities, you also have the right to lodge a complaint with your local data protection authority.