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You may cancel your order for a digital painting course before you begin accessing the course materials. Once you have started accessing course content, cancellation is subject to our refund policy outlined below.
If you cancel your order before accessing any course materials, you will receive a full refund. To cancel before access, contact us within 7 days of your purchase date. Cancellation requests must be submitted via email or our contact form.
If you have already accessed course materials, cancellation is subject to our refund eligibility criteria. Please refer to the "Refund Eligibility" section below for details.
To cancel your order, please contact us:
We will send you a confirmation email once your cancellation request has been processed. If you are eligible for a refund, it will be processed according to our refund procedures.
Handmadeiecraft offers refunds for digital painting course purchases under the following conditions:
To be eligible for a refund, you must contact us within 30 days of your purchase date. Refund requests submitted after this period will not be considered.
Follow these steps to request a refund:
Contact us via email at customer@handmadeiecraft.world or use our contact form at handmadeiecraft.world/contact-us.html. Include the following information in your refund request:
We will review your refund request within 5-7 business days. During this time, we may:
We will notify you of our decision via email. If your refund is approved, we will provide details about the refund amount and processing timeline. If your refund is denied, we will explain the reason for the denial.
If approved, your refund will be processed to your original payment method. The refund amount will be the full purchase price, minus any applicable transaction fees that cannot be recovered.
Once your refund request is approved, the following procedure applies:
The refund amount will be equal to the purchase price you paid, minus any non-recoverable transaction fees charged by payment processors. We will make every effort to process the full refund amount.
Refunds will be issued to the original payment method used for the purchase. If the original payment method is no longer available, we will work with you to arrange an alternative refund method.
Once your refund request is approved, the refund will be processed within 10-14 business days. The exact timing depends on:
You will receive an email confirmation once the refund has been processed. The funds should appear in your account within the timeframe specified by your payment provider.
Since our courses are digital products, there are no physical items to return and no shipping costs involved. However, please note the following:
Refunds are not available in the following circumstances:
In exceptional circumstances, we may consider refund requests that fall outside these criteria on a case-by-case basis. Contact us to discuss your specific situation.
If your refund is approved, your access to the course materials will be revoked immediately upon processing the refund. This includes:
Once access is revoked, it cannot be restored unless you make a new purchase. We recommend downloading any materials you wish to keep before requesting a refund.
We understand that special circumstances may arise. If you believe your situation warrants special consideration, please contact us with details. We will review each case individually and may make exceptions to our standard refund policy when appropriate.
We reserve the right to update this Return Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after changes to this policy constitutes acceptance of those changes.
The refund policy in effect at the time of your purchase will apply to your refund request, unless we make changes that are more favorable to you, in which case the updated policy will apply.
If you have questions about our Return Policy, need assistance with a refund request, or want to cancel an order, please contact us:
We aim to respond to all refund and cancellation requests within 5-7 business days. For urgent matters, please indicate this in your request.
Handmadeiecraft